Support

Magic Credits are the in-app currency that powers the Day Planner AI feature. Each time you generate a new day plan or rethink an existing one, one credit is consumed.

Credits are purchased from Profile → Magic Credits. If your balance is zero, you can purchase the Initial Pack (250 credits). If you already have credits, you can buy Top-Up Packs (50 credits each). Credits never expire and carry over between trips. Your maximum balance is 5,000 credits.

Annual Premium subscribers receive 250 starter credits at no extra charge as part of their subscription.

If you run out of credits while using the Day Planner, you'll be prompted to top up without leaving what you were doing.

The Day Planner generates a personalized, time-blocked itinerary for a park day. Here's how to use it:

• Open a park day in your trip and tap Plan My Day.
• Select the attractions and shows you want to experience. You can filter by rides or shows, and use Select All to grab everything.
• Optionally add notes (e.g., "we have young kids", "want to catch the evening parade").
• Tap Generate — this costs one Magic Credit. The AI builds a schedule that fits your selections, live wait time forecasts, show times, and any dining reservations already on your trip for that day.

The generated plan is saved to your trip and visible to all members. During the day you can tap Rethink My Day to mark what you've done or skipped and get a fresh schedule for your remaining time (also costs one credit).

Trip members who don't have Magic Credits can view an existing plan but cannot generate or rethink one.

From any park day view, tap the bell icon next to an attraction to set a wait time alert. Enter the threshold wait time you're aiming for (e.g., "notify me when Space Mountain is under 30 minutes").

The app checks wait times in the background periodically and sends you a push notification as soon as that ride's wait drops to or below your target. The alert is automatically cleared after it fires so you won't receive repeat notifications for the same attraction.

Make sure notifications are enabled in Settings → Magic Planning → Notifications and that the Wait Time Alerts toggle is on in the app's Settings.

When adding someone to your trip, you can choose from four account types:

• Member — standard trip member. Can view and edit the trip; included in budget splitting.
• Child Account — view-only access; included in budget splitting. You can assign a guardian (another member) so the child's share of costs is attributed to the guardian in budget calculations. This is useful for tracking family trip expenses accurately.
• Viewer Account — view-only access; not included in budget splitting or activity attendee lists. Ideal for extended family members or friends following along who aren't participating in expenses.
• Travel Agent — same edit access as the trip owner (can add, edit, and delete trip items); not included in budget splitting or attendee lists.

Only the trip owner can add or change member account types. Guardians for child accounts can be assigned or changed by the trip owner or by the guardian themselves.

A few things to check:

• Make sure notifications are enabled in Settings → Magic Planning → Notifications on your device.
• Confirm the relevant toggle is on in the app's Settings → Notify Me About section.
• Check that your park day date and the dining reservation date are entered correctly — notifications fire based on the dates you've set in the app.
• Make sure your device was connected to the internet when the trip was saved, so the reminder was scheduled on the server.

Always verify time-sensitive windows directly with Disney, as dining reservation openings are subject to change.

Magic Planning supports both Walt Disney World and Disneyland Resort vacations. Features like Lightning Lane notifications, dining reservation windows, live wait times, and park day calendars are specific to Disney parks. It is not designed for non-Disney trips.

Note: World Traveller is only available for Walt Disney World trips, as it tracks EPCOT's World Showcase specifically.

When you add a flight to a trip, Magic Planning uses FlightAware to track it. To use flight tracking, you must enable Flight Data Sharing in Settings — this allows your flight details to be visible to other trip members, who may also receive push notifications about takeoff, landing, and cancellations.

You can revoke this consent at any time from Settings → Flight Data Sharing.

When you tap Scan Receipt in Buddy Pay, you take a photo or choose one from your library. That image is sent to our server, where Claude AI analyzes it and extracts individual line items, amounts, tax, tip, and the merchant name. The image is discarded immediately after the analysis — it is not stored.

You then assign each detected line item to the travelers who ordered it. Tax is distributed proportionally based on each person's food share; tip is split evenly. Tapping Apply fills in the amounts and split automatically. If no individual items can be detected, the app falls back to using the receipt's total as a single expense.

Budget Tracking and Buddy Pay require a Budget Tool purchase or a full premium subscription.

Magic is Out There is a WDW-specific scavenger hunt, so the upload button is only enabled when your device detects you are within Walt Disney World Resort property. This check is done on your device using your GPS location — we do not store your location on our servers.

If you're at the parks but the button is disabled, make sure you've granted Magic Planning location access in Settings → Privacy & Security → Location Services → Magic Planning. The app only needs "While Using the App" access for this feature.

Yes — to keep the experience fun and prevent abuse of puzzle generation, you can play up to 10 Word Search puzzles per day. The counter resets at midnight. Trivia and Timelines do not have a daily play limit.

Live park data in Magic Planning is sourced from the themeparks.wiki public API. While this data is generally reliable, there may be occasional delays, gaps, or inaccuracies — especially for newer attractions, seasonal overlays, or immediately after park opening. Always verify wait times in the official My Disney Experience app for the most accurate real-time information.

Yes. To delete your account, go to Profile → Delete Account within the app. This permanently removes your account and all associated data. Trips you own will also be deleted; members of those trips will lose access. This action cannot be undone.

If you have trouble accessing the in-app option, email us at support@magic-planning.com and we'll process the deletion manually.

When a non-renewing purchase period ends, the features it unlocked (Budget Tracking, World Traveller, and/or the relevant games) will no longer be accessible. Your data is not deleted — if you purchase again, everything will be right where you left it. All free features remain available regardless of subscription status.

Magic Credits (for Day Planner) are separate from subscriptions and never expire — your balance carries forward even after a subscription ends.

It depends on how it was removed. If a trip was ended (archived), you can find it under Profile → Past Trips — swipe right on the trip and tap Restore to bring it back. Archived trips are retained for 365 days.

If a trip was deleted (not ended), the deletion is immediate and permanent and cannot be recovered. Only the trip owner can delete a trip.

Both can be changed directly in the app:

• Name or email address — go to Profile → Edit Name & Email and update the fields you want to change.
• Password — go to Profile → Change Password. You'll need to enter your current password to confirm the change.

If you've forgotten your password and can't sign in, use the Forgot Password link on the login screen to receive a password reset email.

Try the following steps in order:

• Check your internet connection.
• Force-quit the app and reopen it.
• Check that you're running the latest version of Magic Planning from the App Store.
• Sign out and sign back in from the Profile tab.

If the problem persists, email support@magic-planning.com with a description of what you're seeing and, if possible, a screenshot.

No. Magic Planning is an independent app and is not affiliated with, endorsed by, or connected to The Walt Disney Company or any of its subsidiaries. Walt Disney World® is a registered trademark of Disney.

Open the Games tab, tap Park Hopper, and select a trip. If there's no active game, tap Start Game and choose how many items you want (5–50). Claude AI will generate a custom scavenger hunt for your trip's parks and hotels — this usually takes a few seconds.

Any trip member can start a game, but only the player who started it can end it early. Only one game can be active per trip at a time.

Park Hopper requires a Park Hopper purchase, an All Games Suite purchase, or a full premium subscription.

Every photo submitted in Park Hopper goes through automated content moderation before it's visible to other players. This usually completes within a few seconds. If your item still shows as not found after a minute or two, the photo may have been flagged and automatically removed for not meeting our content guidelines.

Photos must be appropriate for a family audience — no nudity, explicit material, or graphic violence. If you believe your photo was removed in error, tap Found It! again to resubmit, or contact us at support@magic-planning.com.

Every photo uploaded to World Traveller goes through an automated content review before it is shown to others. This usually completes within a few seconds, but the photo will remain hidden to other members during that time. Once the review passes, the photo will appear automatically the next time the game screen is refreshed.

If your photo never appears after a minute or two, it may have been flagged as not meeting our content guidelines and automatically removed. Photos must be appropriate for a family audience — they cannot contain nudity, sexually explicit material, or graphic violence.

If you believe your photo was removed in error, email us at support@magic-planning.com and we'll look into it.

The Wellness feature reads steps, active calories, and exercise minutes from Apple Health for the dates of your trip. When you first open Wellness, you'll be prompted to grant access — you can allow all three metrics or pick and choose. This data never leaves your device; it is displayed in-app only and is never transmitted to our servers.

To change or revoke access, go to Settings → Health → Data Access & Devices → Magic Planning on your iPhone.

Magic Planning uses automated systems to screen photos before they are displayed to your trip members. This applies to photos uploaded in World Traveller, Magic is Out There, Attraction Tracker, Snack Tracker, and Park Hopper:

• On-device screening — if you have Sensitive Content Warning enabled in your iOS Settings, your iPhone may screen photos locally before they leave your device. This is entirely opt-in and controlled by your iOS privacy settings.
• Server-side automated review — every uploaded photo is analyzed by an AI content moderation system on our servers. Photos stay hidden until this review completes. Photos that do not comply with our guidelines are automatically deleted and never shown to anyone.

This process is fully automated — no human at Magic Planning views or reviews your photos. For more detail, see our Privacy Policy.

Monthly support subscriptions (Tier 1 and Tier 2) are standard auto-renewing subscriptions managed by Apple. To cancel, go to Settings → [your name] → Subscriptions on your iPhone and select the Magic Planning support subscription. Cancellation takes effect at the end of the current billing period. Support subscriptions do not unlock any in-app features, so cancelling won't affect your experience.

Major New Features!

• NEW USER TYPES! Trip owners can now add Child, Viewer, and Travel Agent users to their trips! Child members do not have edit or add access and can be assigned a member as a guardian. Budget costs for a Child member are attributed to the guardian. Viewer users do not count as members of a trip but can view all of the trip details. Travel Agent Users do not count as members of the trip but have edit and add access in case you have someone planning for you!
• NEW PARK DAY INTERFACE! When tapping your park day from the itinerary you now find a brand new MAGICAL view with better navigation and more features!
• DAY PLANNER (Magic Credits): An intelligent planning feature to help you plan your park day around what you want to do and your reservations. You can add custom options to the planner, have it rethink the day, and even get walking directions to your next attraction! Day Planner runs on a credit system so you can use it as much or as little as suits you!
• FORECASTED WAIT TIMES! Park days now show the best forecasted time to wait in line for rides, LL price and availability, and park hours!
• WAIT TIME NOTIFICATIONS! Set wait time thresholds for rides and be notified when the wait drops below your setting!
• BACKGROUND MUSIC! You can play background music directly from your device using the music note button in your trip!
• HELP & SUPPORT! A brand new Help screen with an AI Support Chat for instant answers and Ask an Expert to get a response from the Magic Planning team.

Other New Features:

• Apple WeatherKit now provides more accurate Weather forecasts for your hotel stays and hourly forecasts for your park days!
• More menu now includes more intuitive navigation and less clunky Trip management screen!
• World Traveller can now be accessed from the main screen, the More menu, and from any park day view set to Epcot.
• Now you have the ability to drag and reorder restaurants in the dining polls after adding them!
• Access Games from the More menu in a trip!
• Custom notification sounds for the app!
• Payment due date notifications (7 days and 1 day before) and payment received notifications.

Bug Fixes

• Weird behavior when viewing some itinerary items depending on if you were the trip owner or the activity owner.
• Fixed a budget bug where price splits wouldn't account for specific attendance to an activity.
• When submitting a restaurant rank poll, the poll would submit by the app wouldn't give any feedback. Now it drops back to the dining view so you know the submission completed.
• Tapping some push notifications could crash the app or have another unexpected behavior.

What's New

• Destinations for new trips can now include Disney Events (like D23!).

Bug Fixes

• Fixed an issue where editing an activity added by email could incorrectly change its date.

What's New

• App and Parks News now appears on the main Trip page — tap the ⓘ for info!

Bug Fixes

• Buddy Pay no longer shows activities that have no payments involved.

What's New

• Scrolls — see swipeable summaries of your trips in a carousel.
• Split hotel costs across guests, including partial stays.
• Community: join the Magic Planning community to get updates on park news that impacts the app.
• Activities and Dining now include curated item lists to add to your trip for park events.
• More nuanced push notification customization.
• (Premium) Unlocking Budget now unlocks it for everyone on trips you create.
• (Premium) Budget now accounts for partial hotel stays and supports payment deadlines.
• (Premium) Buddy Pay — split ad hoc expenses (like Uber rides) with your group.
• (Premium) What You Owe now appears on the main screen with a direct link to the Budget tab.

Bug Fixes

• Fixed a bug where tapping certain push notifications could cause the app to hang or crash.

Major Updates

• Disneyland Resort — You can now plan trips for Disneyland in Anaheim, CA. Premium upgrade includes access to premium games and all future premium features as they are added.
• Watch App — Now includes a watch app! Install to view your itinerary, budget, chat, and wellness on your Apple Watch.
• Games Tab — Play games with your group or on your own during the entire trip or while waiting in line!
• Parks Tab — Check the park data dashboard to see weather forecasts, live wait times, show times, and restaurants. Dining and activity reservations can be added directly from the park list.
• Snack Tracker — In the Dining tab, add and track the snacks and drinks you want to try. Your trip members can follow along and even add items to their lists from yours.
• Attraction Tracker — Keep track of your rides and shows and check them off as you go. Your trip members can follow along and add from your list.
• Wellness — Track your steps, activity, and calories for your park days. Track entire or partial days to maximize your tracking ability.
• Shopping — Keep track of items you want to buy, including name, price, and location with geotagging. You can even take a photo of it (and scan with AI).
• Packing List — Keep track of a trip packing list!

Other Updates

• Subscription or one-time support for the developers.
• In User settings, you can now switch navigation to a tile view versus a list view.
• Join the Community from your user profile to be part of our newsletter.
• New improved notification settings.
• Add your seats to flights.
• End Trip: archive your trip to your user profile and send a recap to your group.

Bug Fixes

• Fixed time zone issues where times were fixed to the device instead of the resort.
• Chat notification bug fixes.

What's New

• Add your assigned seats when adding a passenger to a flight.
• iPad navigation and UI updated.

Bug Fixes

• Fixed a timezone display bug on flights.